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Seamless Time & Attendance Transformation for a Global Restaurant Brand: Over 1,000 Employees, 4-Month Rollout

Person using a modern time and attendance system with biometric fingerprint scanner, surrounded by digital icons representing security, data, and workforce management.

Background: 

Our client, a global household name in the restaurant industry, faced an urgent need to replace its end of life Time and Attendance (T&A) solution. This aging system posed a significant compliance risk for payroll functions, especially given the complexity of varied work arrangements and enterprise agreements. After a year of stalled progress and internal misalignment, the company struggled to choose between upgrading or replacing the solution. 

Objectives: 

The project aimed to: 

  1. Upgrade or replace the existing end of life system for Time and Attendance. 
  2. Mitigate compliance risks in payroll operations. 
  3. Streamline the transition process to avoid business disruptions. 
  4. Build internal capability to handle future improvements. 

How the Results Were Achieved: 

We applied our proprietary HOAP® project methodology, rooted in Agile philosophy, to guide the client through a structured and empowering process. Our steps included: 

  1. Requirements Gathering:

    Collaborating closely with stakeholders to define needs. 

  2. Market Selection:

    Identifying the most suitable system to replace the outdated solution. 

  3. Contract Negotiation:

    Securing favourable terms to meet budget and operational needs. 

  4. System Implementation:

    Ensuring a smooth transition from the end of life system to the new Tanda system. 

  5. Change Management:

    Supporting employees to adapt to the new system seamlessly. 

  6. Compliance Verification:

    Guaranteeing the new system met all regulatory requirements. 

  7. Hypercare Support:

    Providing intensive post-launch support to ensure flawless operation. 

Key Results: 

  • Seamless Payroll Transition:

    Over 1,000 employees were paid correctly and on time throughout the transition. 

  • Client Satisfaction:

    The client described the transition as the smoothest they had ever experienced, highlighting the ease and precision of the process. 

  • Successful Implementation:

    Completed within the 4-month engagement timeframe. 

Businesses can email contact@payrollexperts.com.au or call 1300 287 213 for free first-step advice on how to ensure your Payroll processes can safeguard your Payroll compliance. Follow us on LinkedIn or sign up here to receive our articles direct to your email inbox

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