Time & Attendance Overhaul: 13,000 Employees, 620 Sites, 4 Major Brands

Background 

A leading player in the quick-service restaurant (QSR) industry, with 13,000 employees across 620 sites, faced a pressing challenge: their existing Time & Attendance (T&A) system was outdated and no longer fit for purpose. The business required a mobile-enabled solution to streamline workforce management and ensure compliance with Australian labour regulations across four major restaurant brands. 

Objectives 

The project set out with several key goals: 

1. Retire the legacy T&A system and replace it with a mobile-friendly platform that would benefit all employees across the organisation. 
2. Ensure compliance with local labour laws and award structures across a large, multi-brand network. 
3. Optimise labour management through enhanced exception reporting, improved data visualisation, and user-friendly dashboard features. 
4. Achieve all of this on time and within budget while maintaining seamless operations across all sites. 

How the Results Were Achieved: 

The company enlisted the help of Payroll Experts, known for their expertise in payroll compliance and agile project management. Payroll Experts provided: 

• A dedicated team with experience in managing large-scale system transformations within multi-site retail and QSR environments. 
• A collaborative approach, working closely with internal leaders to ensure the new system aligned with business needs and created a sustainable impact for franchise partners. 
• Flexible support, allowing for adjustments as the project progressed to ensure a tailored and responsive implementation. 
• Comprehensive training and communication, which helped franchisees and internal teams transition smoothly to the new system. 

Key Results 

1. Ahead of schedule, on budget:

   We implemented the Tanda Time & Attendance system one month ahead of schedule and within the allocated budget.

2. Increased labour efficiency:

   The business saw immediate improvements in labour optimisation, thanks to advanced data reporting tools and enhanced dashboard functionality. 

3. Positive franchise feedback:

   Franchise partners praised the efficiency and communication throughout the project, describing it as one of the best implementations they had experienced, with strong training and support provided. 

4. Executive recognition:

   Company leadership hailed the project as a major success, particularly compared to previous system upgrades. 

The implementation resulted in a seamless transition to a more efficient, compliant, and user-friendly system, delivering both operational improvements and high levels of satisfaction across the entire organisation. 

Businesses can email contact@payrollexperts.com.au or call 1300 287 213 for free first-step advice on how to ensure your Payroll processes can safeguard your Payroll compliance. Follow us on LinkedIn to receive our articles direct to your email inbox