In the world of business, payroll is a critical function that can make or break an organisation’s reputation. A recent example of this is the United States Postal Service (USPS), a well-established organisation that faced significant payroll issues. If payroll can go wrong for a business like USPS, it can go wrong for any business. But don’t worry, Payroll Experts Australia is here to ensure your organisation stays out of the headlines. 

The USPS Payroll Debacle 

In November 2023, USPS faced a major payroll crisis that affected thousands of its employees due to a configuration issue in the payroll system. The impact was so severe that it made headlines across the globe. You can read more about the USPS payroll issue here

The incident served as a stark reminder of the importance of efficient and accurate payroll change management. It highlighted the potential risks and consequences of payroll errors, not just for the employees affected, but also for the reputation and credibility of the organisation. 

How Can Payroll Experts Australia Help? 

At Payroll Experts Australia, we understand the complexities and challenges of payroll management, changes and system implementations. We are dedicated to ensuring the success of your payroll system changes, delivering your payroll projects using the most appropriate aspects of traditional project management enhanced by modern ways of working and our specific experience in Payroll. 

Our services include: 

  • Payroll Project Management: Our experts have decades of hands-on payroll project management, delivery, and recovery experience. We work as an extension of your team to facilitate business outcomes that are the right fit for your business within deadlines, budget, and scope. 
  • Payroll Best Practice: We offer independent payroll capability reviews, payroll health checks, payroll capability uplift, and payroll optimisation services. These services are designed to identify and correct constraints as they arise, ensuring your payroll processes are efficient, compliant, and effective. 

Don’t Let Payroll Issues Define Your Organisation 

Payroll errors can have far-reaching consequences, from disgruntled employees and reputational damage to financial losses and legal issues.  

With over 150 years of experience in Payroll across our team, Payroll Experts Australia is in a unique position to help your organisation avoid the pitfalls. 


Businesses can email contactus@payrollexpertsaustralia.com.au or call 1300 287 213 for free first-step advice on how to ensure your Payroll processes can safeguard your Payroll compliance. Follow us on LinkedIn or sign up here to receive our articles direct to your email inbox.